Gaspari easy care is our way to make you, the customer, understand how important you are to us. It is our message of welcome to the "gaspari menotti world ".
Gaspari easy care is a range of exclusive and efficient services with extremely advantageous conditions.
Gaspari menotti is innovative in its service too
Gaspari connect service is the new, integrated service of remote assistance that gaspari menotti provides for its customers. Gcs is installed on all the latest machines (polishing lines, diamond wire machines and slab cutters). It is an information technology infrastructure that is already set up, using the internet as the communication channel.
The only prerequisite to be able to use this service is internet access within the production factory.
A continuously evolving system
The old system of phone assistance used the analogue or digital telephone line, which had the advantages of being extremely widespread and easy to use, but did not guarantee a high speed connection, with subsequent limitations to the system.
Instead, gcs relies on the internet, utilising the wide diffusion of network connections, increasingly present even in small- to medium-sized businesses.
The only condition necessary to use the new service is the proximity of direct access to internet, which does not transit via the company’s proxy.
Control
The gcs connection to the network can only be activated by the customer himself via a specific command present on the side of the machine, thus having complete control of his system via remote accessibility.
Advantages of gcs
- it is a modern and flexible platform that is constantly evolving, keeping pace with developments in technology and internet related services.
- it offers the possibility of innovative services such as video streaming using the cameras on the side of the machine.
- high speed connection.
- possibility of doing a complete system test, when it is already in the control phase, connecting the line to the company network and simulating the operative conditions of the customer’s site, even before shipment.
- if necessary, the possibility of gaspari technicians accessing the gcs system anywhere in the world.
- access to voip services, so as to cancel telephone charges for the customer, whilst simultaneously ensuring the maximum availability of gaspari technicians.
- 24h access to these specific services.
A 24h service
Gcs makes it possible to take advantage of its 24-hour service, therefore having a technician available 24h-24h and 7/7 via remote access, that is simple, safe and without connection costs.
Ask your gaspari sales manager for further details of this service.
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